PRIVACY POLICY
Purpose and Scope
- GoAirborne Indoor Skydiving (Macau) Company Limited (hereinafter referred to as “GoAirborne Indoor Skydiving”, “we”, “us”, or “our”) is committed to protecting your privacy and your personal data, so we have instituted policies intended to ensure that your information is handled securely and in compliance with the requirements of the Macau SAR Personal Data Protection Act 8/2005 and ancillary regulations.
- This Privacy Policy sets out how we collect and use your personal data, and your rights in relation to this Data.
- “Personal Data” refers to any information relating to you that we obtain from you or about you from other parties and is interpreted in accordance with the Macau SAR Personal Data Protection Act.
- This Privacy Policy is part of the Terms and Conditions governing our communications platforms and should be read in conjunction together. This Privacy Policy applies to activities we engage in on our websites, mobile phone applications, and activities that are offline or unrelated to our websites (individually “Site’ or collectively “Sites”), as applicable.
- All Site material is owned by GoAirborne Indoor Skydiving. There must be no reproduction of any of this material without the prior consent of GoAirborne Indoor Skydiving. Any use of this Site or any statement made by a third party or registrant is their opinion and does not represent the opinion of GoAirborne Indoor Skydiving.
This Privacy Policy
- Please read this Privacy Policy carefully. By providing us with your personal data (including by registering for membership with any of our customer or sales and marketing programs owned, managed and/or controlled by us, registering to attend any of our events, participating in our interactive services or in any way communicating with us) , you are accepting the terms of this Privacy Policy and consenting to our collection, retention, transfer and use of your personal data as specified in this Privacy Policy. By clicking the “I accept” box/button relating to direct marketing on our website, you further consent to our use and transfer of your data for direct marketing purposes as specified in this Privacy Policy.
- You must not use our Site or any services available via it/them if you do not accept this Privacy Policy and the Terms and Conditions.
- By using our Site, you authorize us and grant your express consent to us to carry out the following:
- to collect, use, store, process, transfer and/or disclose and to treat automatically or mechanically any data (the “Data”) provided by you (including without limitation, Data considered personal, private, sensitive or confidential) in connection with the operation of the website and/or our business;
- to process, transfer or to disclose any or all the Data, within or outside Macau, as may be required for any of the purposes listed in the Policy and as authorized under Macau laws, to our group companies, governmental, legal, or regulatory authorities, legal and financial advisers, third party service providers engaged to assist with provision of customer and related services.
Personal Data We Collect
GoAirborne Indoor Skydiving may collect certain types of Data for different reasons that may include (collectively “Personal Data”):
- Identity Data includes name, username or similar identifier, date of birth and gender.
- Contact Data includes address, email address and telephone numbers.
- Image Data, which includes CCTV security footage and photo and video content captured using ride camera equipment and shared to you as a souvenir of your time at GoAirborne Indoor Skydiving.
- Transaction Data includes data necessary for us to process payments and implement fraud prevention measures, including relevant billing details.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password for platforms maintained by GoAirborne Indoor Skydiving (where you have access to any), purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- Compliance Data includes personal data we may have collected on you for the purposes of complying with our legal obligations.
- Recruitment Data such as previous employers, references by previous employers or colleagues, type of job held at other companies, previous or expected salaries, skills and qualifications obtained through education or experience. This personal data will help us make a decision on your suitability for employment and in case your application is for future vacancies the aforesaid personal data will help us to decide which department you may be most suitable in.
How We Use, Process and Store The Data
- GoAirborne Indoor Skydiving will use your Personal Data for the following purposes (“Permitted Purposes”) to administer our business and provide high quality services to our customers:
- Your Personal Data and any other information you or your business provide to GoAirborne Indoor Skydiving via our Sites is required:
- where GoAirborne Indoor Skydiving needs to perform the contract we are about to enter into or have entered into with you, including but not limited to the contract of sale of tickets;
- to provide ancillary services including but not limited to insurance, customer relationship management, promotional events, and product feedback;
- to manage and administer yours or your organization’s business relationship with GoAirborne Indoor Skydiving, including processing orders (such as tickets or souvenir photos/videos), payments, accounting, billing, and collection or support services;
- for compliance with our legal or tax obligations (such as anti-money laundering, regulatory or tax reporting);
- to analyze and improve GoAirborne Indoor Skydiving services and communications to you;
- to process suggestions, recommendations, or complaints in relation to GoAirborne Indoor Skydiving services and products;
- for marketing and promotion purposes (subject to your consent), market research and analysis, and quality assurance;
- to improve and personalize the online guest experience for you and others;
- to communicate with you through the channels you have approved to notify you of disruptions or changes and to keep you up to date on the latest developments, announcements, promotions, and other information about our services, products and technologies, as well as events GoAirborne Indoor Skydiving may organize;
- to comply with court orders and exercise and/or defend GoAirborne Indoor Skydiving legal rights;
- to review your application for an employment position with GoAirborne Indoor Skydiving.
- In general, GoAirborne Indoor Skydiving receives your Personal Data where you provide this on a voluntary basis, and there will typically be no detrimental effect for you if you wish not to provide this or otherwise withhold your consent for it to be processed. However, there may be certain cases where GoAirborne Indoor Skydiving will still be allowed or required to use and share the data we collect, for example where GoAirborne Indoor Skydiving needs to carry out legally required compliance screening or require such data to process your instructions or orders, or otherwise to provide you with our online services or communications. Where it is not possible for GoAirborne Indoor Skydiving to provide you with what you request without the relevant Personal Data, we will let you know accordingly.
How We Share Personal Data
- We will always get your express opt-in consent before we share your Personal Data with any company outside GoAirborne Indoor Skydiving for marketing purposes.
- In processing your order, GoAirborne Indoor Skydiving will only pass on personal information about you to third parties such as is necessary to enable GoAirborne Indoor Skydiving to process the payment for your order and to fulfil your order, restricted to those third parties such as the attraction for which you have bought a ticket or the services providers involved in the fulfilment of your order, such as our photo and video service provider.
- GoAirborne Indoor Skydiving may disclose your Personal Data where GoAirborne Indoor Skydiving may instruct service providers within or outside GoAirborne Indoor Skydiving, domestically or abroad, e.g. IT services or server providers, to process Personal Data for the Permitted Purposes on GoAirborne Indoor Skydiving behalf and in accordance with our instructions only. In certain cases, this may also mean that your Personal Data may be transferred to locations outside Macau. GoAirborne Indoor Skydiving will retain control over and will remain fully responsible for your Personal Data and will use appropriate safeguards as required by the applicable laws to ensure the integrity and security of your Personal Data when engaging such service providers;
- GoAirborne Indoor Skydiving will otherwise only disclose your Personal Data when you direct GoAirborne Indoor Skydiving or give GoAirborne Indoor Skydiving permission to do so or otherwise as required by law, such as for meeting legal and tax obligations, or requested by any governmental or law enforcement agency.
- GoAirborne Indoor Skydiving may disclose information about you if you breach or if we suspect you may have breached this Privacy Policy or the Terms and Conditions.
- In general, the third-party providers used by GoAirborne Indoor Skydiving will only collect, use and disclose your information to the extent necessary to allow them to perform certain services they provide to GoAirborne Indoor Skydiving.
- GoAirborne Indoor Skydiving does not store your credit card information for payment, which is handled by third-party services. Certain third-party services, such as payment gateways and other transaction or payment processors are required to abide by security standards imposed on them, such as the Payment Card Industry Data Security Standard (PCI-DSS), which is a set of security standards designed to ensure that all payment processors that accept, process, store or transmit credit card information maintain a secure environment. All direct payment gateways GoAirborne Indoor Skydiving utilizes adhere to PCI-DSS, which is a joint effort of brands like Visa, MasterCard, American Express and Discover, to safeguard card data handling.
- Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or GoAirborne Indoor Skydiving Website’s Terms of Service.
Transfers of Personal Data abroad
- GoAirborne Indoor Skydiving is active across the world – this means that GoAirborne Indoor Skydiving may transfer your Personal Data abroad if required to do so for the Permitted Purposes.
- When making such transfers, GoAirborne Indoor Skydiving will ensure an adequate level of protection will be met and that that they are subject to appropriate safeguards, requirements, and standards in accordance with the Macau Personal Data Protection Act (Law 8/2005) or other applicable data privacy regulations or guidelines for transferring Personal Data abroad. If you wish to obtain further information on the appropriate safeguards which GoAirborne Indoor Skydiving is adhering to please contact info@goairbornemacau.com
Opt Out
If you wish to opt-out of receiving marketing or promotional material from GoAirborne Indoor Skydiving or decline/withdraw consent to how we process your Personal Data, you may exercise your right at any time by following the instructions provided in our email marketing campaigns to unsubscribe or contact us.
Security
- GoAirborne Indoor Skydiving has put in place appropriate security measures to prevent your Personal Data from being accidentally or unlawfully destroyed, lost, used or accessed in an unauthorized way, altered or disclosed. In addition, GoAirborne Indoor Skydiving limits access to your Personal Data to those employees, agents, contractors, and other third parties on a need-to-know basis only. They will only process your Personal Data on GoAirborne Indoor Skydiving instructions and they are subject to a duty of confidentiality.
- GoAirborne Indoor Skydiving has put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach in accordance with the applicable legal procedures.
- All payment processing and transactions are done via a secure server and data transmissions are protected using SSL encryption.
- Whilst GoAirborne Indoor Skydiving strives to protect your personal information, no data transmission over the Internet can be guaranteed to be totally secure and therefore we cannot ensure or warrant the security of any information you send to us. You provide us with information via our Site or Sites at your own risk.
- GoAirborne Indoor Skydiving does not store your payment card information which is handled entirely by our payment processors.
Personal Data we receive from you about other people
Where you provide GoAirborne Indoor Skydiving with the Personal Data of other people, such as your employees, directors of your companies, or other persons you may have personal or professional dealings with, you must ensure that you are entitled to disclose that Personal Data to GoAirborne Indoor Skydiving and you acknowledge to GoAirborne Indoor Skydiving that you have obtained any consents from those people and any authorizations as may be required under any applicable laws to provide GoAirborne Indoor Skydiving with such Personal Data, without GoAirborne Indoor Skydiving being required to take any further steps to collect, use, and disclose that Personal Data in the manner described in this Privacy Policy.
Data Retention
- GoAirborne Indoor Skydiving retains your Personal Data only for as long as reasonably necessary and legally permitted for the Permitted Purposes. Where GoAirborne Indoor Skydiving has relied on your consent to keep your Personal Data, GoAirborne Indoor Skydiving retains your Personal Data only as long as you consent to its use.
- Importantly, GoAirborne Indoor Skydiving will keep your Personal Data as necessary for the purposes of defending or making legal claims until the end of the period during which GoAirborne Indoor Skydiving may retain the Personal Data and otherwise until the settlement of any such claims, as relevant.
- For further information on how long we may keep your Personal Data for please get in touch at info.macau@goairborne.com.
Changes to our Privacy Policy
This Privacy Policy was last updated in July 2021. GoAirborne Indoor Skydiving has the right to update, revise, vary and amend the contents of this Privacy Policy from time to time to reflect any changes in the way in which GoAirborne Indoor Skydiving processes your personal data or to reflect legal requirements as these may change.
Information About Our Use Of Cookies
- A cookie is a small text file that is stored in your device (be it a computer, tablet, mobile phone or any other device that can access the internet) containing information about your preferences and to help improve the functionality of our website. The information in the cookie can be used to track your internet usage.
- The GoAirborne Indoor Skydiving website uses cookies to distinguish you from other users of our website. This helps GoAirborne Indoor Skydiving to improve user experience when you browse our website, also allows GoAirborne Indoor Skydiving to improve our site and provide the business with marketing information about the site’s visitors. This page explains what cookies are, what they are used for and how you can adjust your settings to manage cookies.
- You have the choice to block all or some cookies on your browser or the hard drive of your computer by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Prevailing Language
If any documentation provided to you is translated and any conflict arises between the Traditional Chinese version and any translation hereof, the Traditional Chinese version shall prevail.
Contact Us
If you have any questions relating to this Privacy Policy or how we deal with your personal information please contact us via our website or by sending an e-mail to info.macau@goairborne.com.