Indoor Skydiving Flight Criteria in Macau | GoAirborne
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Flight Criteria

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Indoor Skydiving Flight Criteria

  • If you are best replica watches shorter than 1.8m, your maximum weight must not be over 120kg. If you are taller than 1.8m, your maximum weight must not be over 140kg.

  • Flyers must be at least 4 years of age by date of birth. Younger flyers must be comfortable wearing cheap replica watches our safety helmets.

  • You must not be Rolex replica UK pregnant.

  • You must not have had cartier replica watches previous shoulder dislocations, back/neck injuries or heart problems.

  • You must not be under the rolex replica watches influence of alcohol or non-prescribed drugs.

  • You must not be wearing a plaster cast.

  • You must sign the GoAirborne replica watches for sale waiver form. Flyers under 18 years of age need signed permission from a parent or guardian.

*If you do not meet these criteria, talk to us and we will see how we can help.

The Personal Touch: Customer Service Stories from Luxury Casino

When it comes to luxury casinos, one might expect a glamorous and opulent experience. However, what truly sets a luxury casino apart from the rest is its exceptional customer service. In this article, we delve into the world of luxury casinos and explore the power of the personal touch in creating unforgettable experiences for customers.

Have you ever wondered what it feels like to be treated like royalty? Imagine walking into a casino where every staff member knows your name, preferences, and desires. A place where your comfort and satisfaction are not just a priority, but an art form. Luxury casinos understand the significance of providing impeccable customer service, going above and beyond to ensure that every guest feels like a VIP. In this article, we will share captivating stories from luxury casinos, highlighting the extraordinary efforts made to create personalized experiences that leave a lasting impression. Get ready to be amazed by the lengths these casinos go to provide the personal touch that sets them apart from the rest.

Going the Extra Mile: Exemplary Customer Service Experiences at Luxury Casino

At Luxury Casino, we pride ourselves on providing exceptional customer service that goes above and beyond. Our commitment to the personal touch is what sets us apart from other online casinos. We believe that every player deserves to be treated like a VIP, and we strive to make every interaction a memorable one.

One customer service story that exemplifies our dedication to the personal touch involves a player who was experiencing technical difficulties while playing one of our slot games. After contacting our support team, the player was pleasantly surprised to receive a call from one of our technicians. The technician patiently walked the player through troubleshooting steps and resolved the issue. Not only did this demonstrate our commitment to resolving customer issues promptly, but it also showed that we value our players’ time and are willing to go the extra mile to ensure their satisfaction.

Another heartwarming customer service story comes from a player who had recently won a substantial jackpot at Luxury Casino. Overwhelmed with excitement, the player contacted our customer support team to share the good news. Our support agent not only congratulated the player but also took the time to genuinely celebrate the win. The agent offered personalized recommendations for how the player could make the most of their newfound fortune, including suggestions for travel destinations and luxury experiences. This interaction not only showcased our staff’s genuine care for our players but also demonstrated our commitment to providing a personalized, memorable experience beyond just the gaming aspect.

Creating Lasting Connections: The Importance of Personalized Customer Interactions

At Luxury Casino, we pride ourselves on providing exceptional customer service and going above and beyond to ensure our players have an unforgettable gaming experience. Our dedication to the personal touch is evident in the numerous customer service stories we have heard over the years. One such story involves a player who was having trouble redeeming their Luxury casino bonus codes. Our support team quickly stepped in, guiding the player through the process and ensuring they received their bonus without any hassle. This level of attention to detail and prompt assistance is what sets us apart from other online casinos.

Another heartwarming customer service story comes from a player who had a question about our VIP program. They reached out to our support team and were pleasantly surprised by the personalized and friendly response they received. Our dedicated representative took the time to explain all the benefits and perks of being a VIP at Luxury Casino, making the player feel valued and appreciated. This interaction left a lasting impression on the player, who continues to enjoy the exclusive benefits of our VIP program to this day.

Lastly, we have a story about a player who encountered a technical issue while playing their favorite slot game. Frustrated and unsure of what to do, they contacted our customer support team for assistance. Our knowledgeable agents quickly identified the problem and provided step-by-step instructions to help resolve the issue. The player was not only grateful for the prompt response but also impressed by the patience and expertise demonstrated by our support team. This incident showcased our commitment to ensuring a smooth and enjoyable gaming experience for all our players.

Behind the Scenes: The Secrets to Luxury Casino’s Unparalleled Customer Service

At Luxury Casino, we pride ourselves on providing exceptional customer service that goes above and beyond expectations. Our commitment to the personal touch is what sets us apart from other online casinos. We believe that every player deserves to be treated like a VIP, and we strive to make each customer’s experience unforgettable.

One of our most memorable customer service stories involves a player who was having difficulty accessing their account. Despite the late hour, our support team quickly responded to the player’s inquiry and worked tirelessly to resolve the issue. Not only did they restore access to the player’s account, but they also went the extra mile by offering a generous bonus as a gesture of goodwill. The player was thrilled with the level of service they received and has since become a loyal customer.

Another heartwarming story comes from a player who was celebrating their birthday while playing at Luxury Casino. Our customer service team took it upon themselves to surprise the player with a personalized birthday gift. They sent the player a special bonus, along with a heartfelt message, making the player feel valued and appreciated. The player was so touched by this unexpected gesture that they shared their experience with their friends, leading to several new sign-ups at our casino.

From Ordinary to Extraordinary: Transforming Customer Experiences through Personal Touch at Luxury Casino

At Luxury Casino, we believe in providing exceptional customer service that goes above and beyond expectations. Our commitment to the personal touch is evident in the stories shared by our satisfied customers. One such story involves a player who encountered a technical issue while playing their favorite slot game. They reached out to our support team, who not only resolved the problem promptly but also provided a generous bonus as a gesture of goodwill. This level of attentiveness and care is what sets Luxury Casino apart.

In another heartwarming tale, a customer shared their experience of winning a substantial jackpot on one of our progressive slot machines. Overwhelmed with excitement, they contacted our customer service team to share the news. Our representatives celebrated the win with the customer, offering their congratulations and providing guidance on the withdrawal process. This personalized interaction made the customer feel valued and appreciated, reinforcing their loyalty to Luxury Casino.

Lastly, a customer shared a story of how our customer service team went the extra mile to accommodate their special request. While planning a visit to our land-based casino, the customer had a specific dietary requirement. They contacted our team in advance, and our staff made arrangements to ensure their needs were met. From personalized menu options to dedicated staff members, Luxury Casino ensured that the customer’s visit was not only enjoyable but also tailored to their individual preferences.

From the heartwarming tale of the casino employee who went above and beyond to reunite a lost engagement ring with its rightful owner, to the dedicated concierge who made a guest’s dream of seeing the Northern Lights a reality, these customer service stories from Luxury Casino truly exemplify the power of the personal touch. In an industry where exceptional service is expected, it is the genuine care and attention to detail that sets Luxury Casino apart. These stories remind us that behind every transaction is a human connection waiting to be made, and it is through these connections that lasting memories are created. So, whether you’re a seasoned gambler or a first-time visitor, rest assured that at Luxury Casino, you’ll be treated not just as a customer, but as a valued guest deserving of the utmost care and respect. Experience the personal touch for yourself and prepare to be amazed.

EXPERIENCE GOAIRBORNE

Discover why indoor skydiving is not the same at GoAirborne.

Terms and Conditions

THE FLIGHT EXPERIENCE TERMS

Who Can Fly/Eligibility

Flyers must be 4 years of age and above; 120kg maximum if under 1.8m tall, 140kg maximum if over 1.8m tall; not pregnant; have no hard casts; are not under the influence of alcohol or drugs; have no history of shoulder dislocation, back or neck injury.

Waiver Form

  • All flyers must complete the Waiver Form, a legal agreement between the flyer and GoAirborne. This agreement ensures all flyers understand the nature of the sport of body flight and the risks involved.
  • All information retained on the Waiver Form is used for this purpose alone and will not be supplied to any other party for any other purpose, except where authorized by the customer.
  • Flyers below 18 years of age must be accompanied by parent/guardian or bring along a copy of the identity card/passport and waiver form signed by parent/guardian.

WAIVER & RELEASE OF LIABILITY / INDEMNITY

The flyer hereby irrevocably releases from liability, and waives the Participant’s rights against, the Company, its officers, employees and agents (collectively, the “Indemnified”) in respect of any personal injury, death or disability, or any damage, loss or theft of any personal property which the Participant may incur or suffer by reason of the participation by the Participant in the activities offered by the Company (including but not limited to flying in the vertical wind tunnel), or from the provision of such activities by the Company.

INDEMNITY

The flyer agrees to indemnify and keep the Indemnified fully and effectively indemnified from and against any and all losses, claims, demands, actions, proceedings, damages, costs, expenses or any other liability whatsoever which any of Indemnified may suffer or incur, or which may be brought or established against any of Indemnified by any person, arising in any way from any misrepresentation or inaccuracy in the information (including in this Form) provided by the flyer to the Company, or any non-compliance by the flyer of the terms and conditions stated in this Waiver Form and this document.

Pre-Flight Requirements

Flyers are required to bring along their Identity Card and/or passport for verification purposes.

Flyers are required to check in 1 hour and 15 min prior to the flight time as all flyers need to attend professional training to ensure safety throughout flight experience. 

  • Be attired in T-shirts, shorts, jeans or pants. Ladies are advised not to dress in skirts or dresses.
  • Wear closed-toe shoes with laces, preferably sneakers/track shoes.
  • Avoid wearing accessories like necklaces, earrings, bracelets, watches, etc.

BOOKINGS

Rescheduling & Cancellation

The Teaser Package, The GoAirborne® Package, Trial Training Package, VIP Package:

  • No rescheduling on the day of flight. Any rescheduling required before the day of flight shall have a charge of MOP 200 per flyer. (“Rescheduling Fee”).
  • Any no shows or rescheduling on the day of flight shall be subjected to a 100% cancellation fee. No show is defined as being late for check-in.
  • There shall strictly be no refund for any flight cancellation, no show or late check in.
  • In the event that GoAirborne exercises any discretion for refund for exceptional cases, there shall be an administrative fee of MOP200 to be charged. This shall include situations such as but not limited to wrong booking, double booking, medical condition, etc.

Pro Flyer Package:

  • Any no shows or rescheduling on the day of flight shall be subjected to a 100% deduction of the blocked session. No show is defined as being late for check-in.
  • There shall strictly be no refund for any flight cancellation, no show or late check in.
  • In the event that GoAirborne exercises any discretion for refund for exceptional cases, there shall be an administrative fee of MOP200 to be charged. This shall include situations such as but not limited to wrong booking, double booking, medical condition, etc.
  • Once bookings are made, in the event of any rescheduling or cancellation, blocked sessions will be deducted for changes as stated below.
    • Less than 3 day notice before flight, deduct 50% of the blocked sessions.
    • Less than 1 day notice before flight, deduct 100% of the blocked sessions

Refund & Transfer of Package

GoAirborne does not offer refunds for any reason.

Customers, excluding those who have purchased membership packages, are allowed to transfer their package to a friend/family member. However, this will be reviewed on a case to case basis at the sole discretion of GoAirborne with an administrative fee.

GoAirborne Macau shall not be liable for any breach of its obligations or for the compensation or refund for loss, damage or delay resulting from an Event of Force Majeure. Such events which are outside GoAirborne Macau’s control, include, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism. Vandalism, government act, riot, war, act of God or industrial dispute.

For more information, please call +853 2888 0882 or email info.macau@goairborne.com.

Maintenance

  • GoAirborne reserves the right to cancel all flights and reschedule them to the next available slot.
  • GoAirborne reserves the right to amend the terms and conditions without prior notice.

Vouchers

  • Voucher shall be used before the expiry date as stated on the voucher. There shall be no extension.
  • Voucher(s) must be presented on the day of the intended flight as without the voucher(s), customer will not be allowed to fly unless full payment is made.
  • Voucher is not redeemable for cash and will not be replaced of torn, stolen or lost.
  • Vouchers can only be used once. Photocopy of this voucher is not accepted.
  • Offer is not valid for use with any other voucher, discount or promotion.
  • Return Flyer Gift Voucher must be purchased on the same day of the first flight.

Prices

All prices are indicated at our point of sale. GoAirborne reserves the right to make changes without prior notice.

PACKAGES

The Teaser & The GoAirborne® Package

  • Package is meant for ONE person.
  • Skydives must be completed in the same flight session.

Group

  • Skydives must be completed in the same flight session.
  • Flight Voucher shall be used before the expiry date as stated on the voucher. There shall be no extension.

Trial Training Package

  • Only applicable for one-time purchase.
  • All 6 skydives has to be utilised within the same session.
  • This coupon is valid 14 days from date of purchase.
  • Extension of voucher validity is not allowed.
  • Offer is not valid for use with any other voucher, discount or promotion.
  • Voucher is not redeemable for cash and will not be replaced of torn, stolen or lost.
  • GoAirborne reserves the right to substitute promotion items with products of equal purchased value without prior notice.
  • GoAirborne shall not be liable for cancellation of any programme due to unforeseen circumstances.

PRO packages

  • Package is meant for one person
  • Not available for first timer, flyer need to provide record / proof that he/she has flew in wind tunnel before
  • All skydives has to be utilised within 14 days from date of purchase
  • This voucher is valid 14days from date of purchase.
  • Extension of voucher validity is not allowed.
  • Offer is not valid for use with any other voucher, discount or promotion.
  • Voucher is not redeemable for cash and will not be replaced of torn, stolen or lost
  • GoAirborne reserves the right to substitute promotion items with products of equal purchased value without prior notice.
  • GoAirborne shall not be liable for cancellation of any programme due to unforeseen circumstances.

VIP Package

  • Package is meant for one person
  • All 3 skydives has to be utilised within the same session.
  • Extension of voucher validity is not allowed.
  • Offer is not valid for use with any other voucher, discount or promotion.
  • Voucher is not redeemable for cash and will not be replaced of torn, stolen or lost
  • GoAirborne reserves the right to substitute promotion items with products of equal purchased value without prior notice.
  • GoAirborne shall not be liable for cancellation of any programme due to unforeseen circumstances.

Terms of Use

GoAirborne Indoor Skydiving (Macau) Company Limited (referred to as “GoAirborne”) has set up this website for the purpose of providing information about the services and products being offered. The purpose of these Terms of Use is to regulate the use of this website. These Terms of Use apply to all users of this website.
Before visiting or using our website, please read these Terms of Use. By visiting or using this website, you agree to be bound and abide by these Terms of Use.

Account Registration and Use

In order to access all functionalities of the Website, you may be required to register for an account with the Website. In the event that you register for an account with the Website, you agree to provide accurate, current and complete information about yourself as may be required by any registration forms on the Website (“Registration Information”).

If you register and/or set up an account on the Website, you will be solely responsible for maintaining the confidentiality and security of your Registration Information, including your password. You must not authorize others to use your Registration Information. You must not sub-license, transfer, sell or assign your Registration Information and/or your rights and obligations under these Terms of Use to any third party without GoAirborne’s prior written approval. Any attempt to do so will be null and void and shall be considered a material breach of these Terms of Use.

You are solely responsible for all usage or activity on your account including, but not limited to, use of the account by any person who uses your Registration Information, with or without authorization, or who has access to any computer on which your account resides or is accessible. By using such account, you accept all risks of unauthorized access to the Registration Information and any other information you provide to GoAirborne.

If you have reason to believe that your account is no longer secure (for example, in the event of a loss, theft or unauthorized disclosure or use of your Registration Information), you must promptly change the affected Registration Information by using the appropriate update mechanism on the Website.

User Responsibilities

By accessing or using the Website, you agree to these Terms of Use, including the following terms and conditions:

  • You are responsible for any activity that occurs while visiting this website.
  • You must not abuse, harass, threaten or intimidate other users of the Website.
  • You may not use the services available through the Website for any illegal or unauthorized purpose.
  • You must not modify, adapt or hack the Website or modify another website so as to falsely imply that it is associated with the Website.
  • You must not create or submit unwanted email or message to any users of the Website (i.e. spam).
  • You must not transmit any bugs or viruses or any code of a destructive nature.
  • You are prohibited to download copyrighted material or download or make available any content or material that infringes GoAirborne’s or a third party’s intellectual property right and/or for any unauthorized marketing advertising or marketing purpose.
  • You must not post or transmit through the website any false, misleading, unlawful, harmful, offensive, threatening, libellous, defamatory, obscene or otherwise objectionable material of any kind, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil or criminal liability, or otherwise violate any Macau Law or any other applicable international law.

All Site material is owned by GoAirborne Indoor Skydiving. There must be no reproduction of any of this material without the prior consent of GoAirborne Indoor Skydiving. Any use of this Site or any statement made by a third party or registrant is their opinion and does not represent the opinion of GoAirborne Indoor Skydiving.

As User, you are fully responsible for all your activities related to the use of the services under this website, violation of any provision of these Terms of Use may (in GoAirborne’s absolute discretion of) result in the immediate termination of your access and use the Website without prior notice. We reserve the absolute right to prohibit your access and use of the Website at any time.

Disclaimers and Limitation of Liabilities

All the information on this website is published in good faith and for general information purpose only. GoAirborne makes no representations and warranties of any kind (expressed or implied) in respect of the content, accuracy, completeness, legality, reliability or availability of information or materials contained in or provided through this website (“Contents”) and disclaims all responsibility and liability therefor. Any action you take upon the information on our website is strictly at your sole discretion and risk.

GoAirborne, officers, employees, agents, partners and licensors shall under no circumstances be liable for any loss, any direct, indirect, incidental, special, consequential, foreseeable or exemplary damages whether or not the same arises as a result of negligence, breach of these Terms of Use, and infringement of third party rights caused by the use of or reliance on the Contents or any service provided hereby.

Note on third party websites. Our website may contain links to third party websites, which are not controlled by us. We are not responsible for any kind of damages caused by the use of websites to which our website links. If you are going to use third party websites, we strongly suggest you review such third party’s terms of use before using and/or accessing certain sections of such websites.

Intellectual Property Rights

All information published and/or contained on this Website is protected by laws governing intellectual property rights (the “IPR”) (including without limitation copyright, trademarks and/or service marks whether registered or unregistered). The IPR is owned by us, companies related to us and/or third parties (as the case may be). No material contained on this Website may be modified, copied, transmitted, distributed and/or reproduced without our prior written consent.

GoAirborne does not grant any express or implied right to you in respect of any of its trademarks, copyright or other proprietary information. Nothing contained on this Website should be construed as granting any license and/or right to use any of the information and/or material contained on this Website.

Services Terms and Conditions

Without prejudice to these Terms of Use, any service and/or activity available on this website shall be subject to the respective terms and conditions. In case of a conflict between these Terms of Use and specific terms and conditions of any service and/or activity available on this website, such terms and conditions shall prevail.

Changes to these Terms of Use

These Terms of Use may be amended from time to time. Changes will be posted on this page and your use of this website, including browsing, downloading, running application program, submitting information to, redistributing, reproducing and linking to this website , after such changes have been posted will constitute your agreement to the modified Terms of Use and all of the changes.

Severability

In case any provision of these Terms of Use is deemed invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of these Terms of Use shall not in any way be affected or impaired thereby.

Language

To the extent that there are any inconsistencies among English, Traditional Chinese and Simplified versions of this Terms of Use, the English version shall prevail.

Governing Law and Jurisdiction

This Terms of Use shall be governed by and construed in accordance with the laws of Macau. You hereby submit to the exclusive jurisdiction of the Macau courts in connection with any disputes arising out of these Terms of Use.

Terms and Conditions

THE FLIGHT EXPERIENCE TERMS

Who Can Fly/Eligibility

Flyers must be 4 years of age and above; 120kg maximum if under 1.8m tall, 140kg maximum if over 1.8m tall; not pregnant; have no hard casts; are not under the influence of alcohol or drugs; have no history of shoulder dislocation, back or neck injury.

Waiver Form

  • All flyers must complete the Waiver Form, a legal agreement between the flyer and GoAirborne. This agreement ensures all flyers understand the nature of the sport of body flight and the risks involved.
  • All information retained on the Waiver Form is used for this purpose alone and will not be supplied to any other party for any other purpose, except where authorized by the customer.
  • Flyers below 18 years of age must be accompanied by parent/guardian or bring along a copy of the identity card/passport and waiver form signed by parent/guardian.

WAIVER & RELEASE OF LIABILITY / INDEMNITY

The flyer hereby irrevocably releases from liability, and waives the Participant’s rights against, the Company, its officers, employees and agents (collectively, the “Indemnified”) in respect of any personal injury, death or disability, or any damage, loss or theft of any personal property which the Participant may incur or suffer by reason of the participation by the Participant in the activities offered by the Company (including but not limited to flying in the vertical wind tunnel), or from the provision of such activities by the Company.

INDEMNITY

The flyer agrees to indemnify and keep the Indemnified fully and effectively indemnified from and against any and all losses, claims, demands, actions, proceedings, damages, costs, expenses or any other liability whatsoever which any of Indemnified may suffer or incur, or which may be brought or established against any of Indemnified by any person, arising in any way from any misrepresentation or inaccuracy in the information (including in this Form) provided by the flyer to the Company, or any non-compliance by the flyer of the terms and conditions stated in this Waiver Form and this document.

Pre-Flight Requirements

Flyers are required to bring along their Identity Card and/or passport for verification purposes.

Flyers are required to check in 1 hr and 15 min prior to the flight time as all flyers need to attend professional training to ensure safety throughout flight experience. 

  • Be attired in T-shirts, shorts, jeans or pants. Ladies are advised not to dress in skirts or dresses.
  • Wear closed-toe shoes with laces, preferably sneakers/track shoes.
  • Avoid wearing accessories like necklaces, earrings, bracelets, watches, etc.

BOOKINGS

Rescheduling & Cancellation

The Teaser Package, The GoAirborne® Package, Trial Training Package, VIP Package:

  • No rescheduling on the day of flight. Any rescheduling required before the day of flight shall have a charge of MOP 200 per flyer. (“Rescheduling Fee”).
  • Any no shows or rescheduling on the day of flight shall be subjected to a 100% cancellation fee. No show is defined as being late for check-in.
  • There shall strictly be no refund for any flight cancellation, no show or late check in.
  • In the event that GoAirborne exercises any discretion for refund for exceptional cases, there shall be an administrative fee of MOP200 to be charged. This shall include situations such as but not limited to wrong booking, double booking, medical condition, etc.

Pro Flyer Package:

  • Any no shows or rescheduling on the day of flight shall be subjected to a 100% deduction of the blocked session. No show is defined as being late for check-in.
  • There shall strictly be no refund for any flight cancellation, no show or late check in.
  • In the event that GoAirborne exercises any discretion for refund for exceptional cases, there shall be an administrative fee of MOP200 to be charged. This shall include situations such as but not limited to wrong booking, double booking, medical condition, etc.
  • Once bookings are made, in the event of any rescheduling or cancellation, blocked sessions will be deducted for changes as stated below.
    • Less than 3 day notice before flight, deduct 50% of the blocked sessions.
    • Less than 1 day notice before flight, deduct 100% of the blocked sessions

Refund & Transfer of Package

GoAirborne does not offer refunds for any reason.

Customers, excluding those who have purchased membership packages, are allowed to transfer their package to a friend/family member. However, this will be reviewed on a case to case basis at the sole discretion of GoAirborne with an administrative fee.

GoAirborne Macau shall not be liable for any breach of its obligations or for the compensation or refund for loss, damage or delay resulting from an Event of Force Majeure. Such events which are outside GoAirborne Macau’s control, include, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism. Vandalism, government act, riot, war, act of God or industrial dispute.

For more information, please call +853 2888 0882 or email info.macau@goairborne.com.

Maintenance

  • GoAirborne reserves the right to cancel all flights and reschedule them to the next available slot.
  • GoAirborne reserves the right to amend the terms and conditions without prior notice.

Vouchers

  • Voucher shall be used before the expiry date as stated on the voucher. There shall be no extension.
  • Voucher(s) must be presented on the day of the intended flight as without the voucher(s), customer will not be allowed to fly unless full payment is made.
  • Voucher is not redeemable for cash and will not be replaced of torn, stolen or lost.
  • Vouchers can only be used once. Photocopy of this voucher is not accepted.
  • Offer is not valid for use with any other voucher, discount or promotion.
  • Return Flyer Gift Voucher must be purchased on the same day of the first flight.
  • There shall strictly be no refund for any flight cancellation, no show or late check-in.
  • Any rescheduling required before the day of flight shall have a charge of MOP 200 per flyer.
  • In the event that GoAirborne Macau exercises any discretion to refund for exception cases, there shall be an administrative fee of MOP 200 to be charged. This shall include situations such as but not limited to wrong booking, double booking, medical conditions etc.
  • GoAirborne reserves the right to amend the terms and conditions without prior notice.
  • GoAirborne Macau shall not be liable for any breach of its obligations or for the compensation or refund for loss, damage or delay resulting from an Event of Force Majeure. Such events which are outside GoAirborne Macau’s control, include, but are not restricted to, adverse weather conditions, fire, flood, explosions, accidents, traffic congestion, mechanical breakdown, obstruction of any public or private highway, acts of terrorism, vandalism, government act, riot, war, act of God or industrial dispute.

Prices

All prices are indicated at our point of sale. GoAirborne reserves the right to make changes without prior notice.

PACKAGES

The Teaser & The GoAirborne® Package

  • Package is meant for ONE person.
  • Skydives must be completed in the same flight session.

Group

  • Skydives must be completed in the same flight session.
  • Flight Voucher shall be used before the expiry date as stated on the voucher. There shall be no extension.

Trial Training Package

  • Only applicable for one-time purchase.
  • All 6 skydives has to be utilised within the same session.
  • This coupon is valid 14 days from date of purchase.
  • Extension of voucher validity is not allowed.
  • Offer is not valid for use with any other voucher, discount or promotion.
  • Voucher is not redeemable for cash and will not be replaced of torn, stolen or lost.
  • GoAirborne reserves the right to substitute promotion items with products of equal purchased value without prior notice.
  • GoAirborne shall not be liable for cancellation of any programme due to unforeseen circumstances.

PRO packages

  • Package is meant for one person
  • Not available for first timer, flyer need to provide record / proof that he/she has flew in wind tunnel before
  • All skydives has to be utilised within 14 days from date of purchase
  • This voucher is valid 14days from date of purchase.
  • Extension of voucher validity is not allowed.
  • Offer is not valid for use with any other voucher, discount or promotion.
  • Voucher is not redeemable for cash and will not be replaced of torn, stolen or lost
  • GoAirborne reserves the right to substitute promotion items with products of equal purchased value without prior notice.
  • GoAirborne shall not be liable for cancellation of any programme due to unforeseen circumstances.

VIP Package

  • Package is meant for one person
  • All 3 skydives has to be utilised within the same session.
  • Extension of voucher validity is not allowed.
  • Offer is not valid for use with any other voucher, discount or promotion.
  • Voucher is not redeemable for cash and will not be replaced of torn, stolen or lost
  • GoAirborne reserves the right to substitute promotion items with products of equal purchased value without prior notice.
  • GoAirborne shall not be liable for cancellation of any programme due to unforeseen circumstances.

GoAirborne Indoor Skydiving Macau Privacy Policy

Purpose and Scope

  1. GoAirborne Indoor Skydiving (Macau) Company Limited (hereinafter referred to as “GoAirborne Indoor Skydiving”, “we”, “us”, or “our”) is committed to protecting your privacy and your personal data, so we have instituted policies intended to ensure that your information is handled securely and in compliance with the requirements of the Macau SAR Personal Data Protection Act 8/2005 and ancillary regulations.
  2. This Privacy Policy sets out how we collect and use your personal data, and your rights in relation to this Data.
  3. “Personal Data” refers to any information relating to you that we obtain from you or about you from other parties and is interpreted in accordance with the Macau SAR Personal Data Protection Act.
  4. This Privacy Policy is part of the Terms and Conditions governing our communications platforms and should be read in conjunction together. This Privacy Policy applies to activities we engage in on our websites, mobile phone applications, and activities that are offline or unrelated to our websites (individually “Site’ or collectively “Sites”), as applicable.
  5. All Site material is owned by GoAirborne Indoor Skydiving. There must be no reproduction of any of this material without the prior consent of GoAirborne Indoor Skydiving. Any use of this Site or any statement made by a third party or registrant is their opinion and does not represent the opinion of GoAirborne Indoor Skydiving.

This Privacy Policy

  1. Please read this Privacy Policy carefully. By providing us with your personal data (including by registering for membership with any of our customer or sales and marketing programs owned, managed and/or controlled by us, registering to attend any of our events, participating in our interactive services or in any way communicating with us) , you are accepting the terms of this Privacy Policy and consenting to our collection, retention, transfer and use of your personal data as specified in this Privacy Policy. By clicking the “I accept” box/button relating to direct marketing on our website, you further consent to our use and transfer of your data for direct marketing purposes as specified in this Privacy Policy.
  2. You must not use our Site or any services available via it/them if you do not accept this Privacy Policy and the Terms and Conditions.
  3. By using our Site, you authorize us and grant your express consent to us to carry out the following:
  4. to collect, use, store, process, transfer and/or disclose and to treat automatically or mechanically any data (the “Data”) provided by you (including without limitation, Data considered personal, private, sensitive or confidential) in connection with the operation of the website and/or our business;
  5. to process, transfer or to disclose any or all the Data, within or outside Macau, as may be required for any of the purposes listed in the Policy and as authorized under Macau laws, to our group companies, governmental, legal, or regulatory authorities, legal and financial advisers, third party service providers engaged to assist with provision of customer and related services.

Personal Data We Collect

GoAirborne Indoor Skydiving may collect certain types of Data for different reasons that may include (collectively “Personal Data”):

  1. Identity Data includes name, username or similar identifier, date of birth and gender.
  2. Contact Data includes address, email address and telephone numbers.
  3. Image Data, which includes CCTV security footage and photo and video content captured using ride camera equipment and shared to you as a souvenir of your time at GoAirborne Indoor Skydiving.
  4. Transaction Data includes data necessary for us to process payments and implement fraud prevention measures, including relevant billing details.
  5. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  6. Profile Data includes your username and password for platforms maintained by GoAirborne Indoor Skydiving (where you have access to any), purchases or orders made by you, your interests, preferences, feedback and survey responses.
  7. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  8. Compliance Data includes personal data we may have collected on you for the purposes of complying with our legal obligations.
  9. Recruitment Data such as previous employers, references by previous employers or colleagues, type of job held at other companies, previous or expected salaries, skills and qualifications obtained through education or experience. This personal data will help us make a decision on your suitability for employment and in case your application is for future vacancies the aforesaid personal data will help us to decide which department you may be most suitable in.

How We Use, Process and Store The Data

  1. GoAirborne Indoor Skydiving will use your Personal Data for the following purposes (“Permitted Purposes”) to administer our business and provide high quality services to our customers:
  2. Your Personal Data and any other information you or your business provide to GoAirborne Indoor Skydiving via our Sites is required:
    • where GoAirborne Indoor Skydiving needs to perform the contract we are about to enter into or have entered into with you, including but not limited to the contract of sale of tickets;
    • to provide ancillary services including but not limited to insurance, customer relationship management, promotional events, and product feedback;
    • to manage and administer yours or your organization’s business relationship with GoAirborne Indoor Skydiving, including processing orders (such as tickets or souvenir photos/videos), payments, accounting, billing, and collection or support services;
    • for compliance with our legal or tax obligations (such as anti-money laundering, regulatory or tax reporting);
    • to analyze and improve GoAirborne Indoor Skydiving services and communications to you;
    • to process suggestions, recommendations, or complaints in relation to GoAirborne Indoor Skydiving services and products;
    • for marketing and promotion purposes (subject to your consent), market research and analysis, and quality assurance;
    • to improve and personalize the online guest experience for you and others;
    • to communicate with you through the channels you have approved to notify you of disruptions or changes and to keep you up to date on the latest developments, announcements, promotions, and other information about our services, products and technologies, as well as events GoAirborne Indoor Skydiving may organize;
    • to comply with court orders and exercise and/or defend GoAirborne Indoor Skydiving legal rights;
    • to review your application for an employment position with GoAirborne Indoor Skydiving.
  3. In general, GoAirborne Indoor Skydiving receives your Personal Data where you provide this on a voluntary basis, and there will typically be no detrimental effect for you if you wish not to provide this or otherwise withhold your consent for it to be processed. However, there may be certain cases where GoAirborne Indoor Skydiving will still be allowed or required to use and share the data we collect, for example where GoAirborne Indoor Skydiving needs to carry out legally required compliance screening or require such data to process your instructions or orders, or otherwise to provide you with our online services or communications. Where it is not possible for GoAirborne Indoor Skydiving to provide you with what you request without the relevant Personal Data, we will let you know accordingly.

How We Share Personal Data

  1. We will always get your express opt-in consent before we share your Personal Data with any company outside GoAirborne Indoor Skydiving for marketing purposes.
  2. In processing your order, GoAirborne Indoor Skydiving will only pass on personal information about you to third parties such as is necessary to enable GoAirborne Indoor Skydiving to process the payment for your order and to fulfil your order, restricted to those third parties such as the attraction for which you have bought a ticket or the services providers involved in the fulfilment of your order, such as our photo and video service provider.
  3. GoAirborne Indoor Skydiving may disclose your Personal Data where GoAirborne Indoor Skydiving may instruct service providers within or outside GoAirborne Indoor Skydiving, domestically or abroad, e.g. IT services or server providers, to process Personal Data for the Permitted Purposes on GoAirborne Indoor Skydiving behalf and in accordance with our instructions only. In certain cases, this may also mean that your Personal Data may be transferred to locations outside Macau. GoAirborne Indoor Skydiving will retain control over and will remain fully responsible for your Personal Data and will use appropriate safeguards as required by the applicable laws to ensure the integrity and security of your Personal Data when engaging such service providers;
  4. GoAirborne Indoor Skydiving will otherwise only disclose your Personal Data when you direct GoAirborne Indoor Skydiving or give GoAirborne Indoor Skydiving permission to do so or otherwise as required by law, such as for meeting legal and tax obligations, or requested by any governmental or law enforcement agency.
  5. GoAirborne Indoor Skydiving may disclose information about you if you breach or if we suspect you may have breached this Privacy Policy or the Terms and Conditions.
  6. In general, the third-party providers used by GoAirborne Indoor Skydiving will only collect, use and disclose your information to the extent necessary to allow them to perform certain services they provide to GoAirborne Indoor Skydiving.
  7. GoAirborne Indoor Skydiving does not store your credit card information for payment, which is handled by third-party services. Certain third-party services, such as payment gateways and other transaction or payment processors are required to abide by security standards imposed on them, such as the Payment Card Industry Data Security Standard (PCI-DSS), which is a set of security standards designed to ensure that all payment processors that accept, process, store or transmit credit card information maintain a secure environment. All direct payment gateways GoAirborne Indoor Skydiving utilizes adhere to PCI-DSS, which is a joint effort of brands like Visa, MasterCard, American Express and Discover, to safeguard card data handling.
  8. Once you leave our Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or GoAirborne Indoor Skydiving Website’s Terms of Service.

Transfers of Personal Data abroad

  1. GoAirborne Indoor Skydiving is active across the world – this means that GoAirborne Indoor Skydiving may transfer your Personal Data abroad if required to do so for the Permitted Purposes.
  2. When making such transfers, GoAirborne Indoor Skydiving will ensure an adequate level of protection will be met and that that they are subject to appropriate safeguards, requirements, and standards in accordance with the Macau Personal Data Protection Act (Law 8/2005) or other applicable data privacy regulations or guidelines for transferring Personal Data abroad. If you wish to obtain further information on the appropriate safeguards which GoAirborne Indoor Skydiving is adhering to please contact info@goairbornemacau.com

Opt Out

If you wish to opt-out of receiving marketing or promotional material from GoAirborne Indoor Skydiving or decline/withdraw consent to how we process your Personal Data, you may exercise your right at any time by following the instructions provided in our email marketing campaigns to unsubscribe or contact us.

Security

  1. GoAirborne Indoor Skydiving has put in place appropriate security measures to prevent your Personal Data from being accidentally or unlawfully destroyed, lost, used or accessed in an unauthorized way, altered or disclosed. In addition, GoAirborne Indoor Skydiving limits access to your Personal Data to those employees, agents, contractors, and other third parties on a need-to-know basis only. They will only process your Personal Data on GoAirborne Indoor Skydiving instructions and they are subject to a duty of confidentiality.
  2. GoAirborne Indoor Skydiving has put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach in accordance with the applicable legal procedures.
  3. All payment processing and transactions are done via a secure server and data transmissions are protected using SSL encryption.
  4. Whilst GoAirborne Indoor Skydiving strives to protect your personal information, no data transmission over the Internet can be guaranteed to be totally secure and therefore we cannot ensure or warrant the security of any information you send to us. You provide us with information via our Site or Sites at your own risk.
  5. GoAirborne Indoor Skydiving does not store your payment card information which is handled entirely by our payment processors.

Personal Data we receive from you about other people

Where you provide GoAirborne Indoor Skydiving with the Personal Data of other people, such as your employees, directors of your companies, or other persons you may have personal or professional dealings with, you must ensure that you are entitled to disclose that Personal Data to GoAirborne Indoor Skydiving and you acknowledge to GoAirborne Indoor Skydiving that you have obtained any consents from those people and any authorizations as may be required under any applicable laws to provide GoAirborne Indoor Skydiving with such Personal Data, without GoAirborne Indoor Skydiving being required to take any further steps to collect, use, and disclose that Personal Data in the manner described in this Privacy Policy.

Data Retention

  1. GoAirborne Indoor Skydiving retains your Personal Data only for as long as reasonably necessary and legally permitted for the Permitted Purposes. Where GoAirborne Indoor Skydiving has relied on your consent to keep your Personal Data, GoAirborne Indoor Skydiving retains your Personal Data only as long as you consent to its use.
  2. Importantly, GoAirborne Indoor Skydiving will keep your Personal Data as necessary for the purposes of defending or making legal claims until the end of the period during which GoAirborne Indoor Skydiving may retain the Personal Data and otherwise until the settlement of any such claims, as relevant.
  3. For further information on how long we may keep your Personal Data for please get in touch at info.macau@goairborne.com.

Changes to our Privacy Policy

This Privacy Policy was last updated in July 2021. GoAirborne Indoor Skydiving has the right to update, revise, vary and amend the contents of this Privacy Policy from time to time to reflect any changes in the way in which GoAirborne Indoor Skydiving processes your personal data or to reflect legal requirements as these may change.

Information About Our Use Of Cookies

  1. A cookie is a small text file that is stored in your device (be it a computer, tablet, mobile phone or any other device that can access the internet) containing information about your preferences and to help improve the functionality of our website. The information in the cookie can be used to track your internet usage.
  2. The GoAirborne Indoor Skydiving website uses cookies to distinguish you from other users of our website. This helps GoAirborne Indoor Skydiving to improve user experience when you browse our website, also allows GoAirborne Indoor Skydiving to improve our site and provide the business with marketing information about the site’s visitors. This page explains what cookies are, what they are used for and how you can adjust your settings to manage cookies.
  3. You have the choice to block all or some cookies on your browser or the hard drive of your computer by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Prevailing Language

If any documentation provided to you is translated and any conflict arises between the Traditional Chinese version and any translation hereof, the Traditional Chinese version shall prevail.

Contact Us

If you have any questions relating to this Privacy Policy or how we deal with your personal information please contact us via our website or by sending an e-mail to info.macau@goairborne.com.